Joana Joyce
E. Basila
Virtual Assistant · Customer Service · BPO Professional
Motivated Virtual Assistant and customer service professional with hands-on BPO experience across Alorica and Concentrix, plus direct client work as an appointment setter and cold caller for CGServicePros and ProXteriors. Detail-oriented, reliable, and comfortable working across time zones.
Services I Can Do For You
From outbound calling to admin support — here's how I can help streamline your business operations.
Cold Calling & Outreach
BPO-trained in outbound calling at Alorica and ProXteriors — professional, script-adaptable, and results-driven. Also handle Instagram/Meta Business Suite outreach, sending 80+ DMs a day.
Appointment Setting
Schedule client meetings via Calendly and Google Calendar. Most recently set appointments for CGServicePros via Creatr Cultr.
Data Entry & Research
Accurate encoding, spreadsheet management, and database upkeep. Organized, fast, and detail-oriented.
CRM & Technical Support
Familiar with CRM pipeline tracking, plus technical support experience from a telecom account at Concentrix.
Admin & Email Support
Email management, scheduling, document preparation, and file organization via Google Workspace.
Basic Canva Design
Create social media graphics, flyers, and presentation slides tailored to your brand needs.
Work Experience
Hands-on experience across BPO, direct client appointment setting, and government administration.
Appointment Setter
- Book and confirm client appointments on behalf of CGServicePros
- Manage their Instagram and Meta Business Suite, sending a minimum of 80 DMs per day
- Coordinate follow-ups and manage scheduling using Slack and Notion
Customer Service Representative
- Handled inbound/outbound customer interactions in a fast-paced BPO environment
- Maintained accurate call logs and documentation in CRM systems
- Resolved customer concerns professionally across multiple channels
Technical Support Representative
- Diagnosed and resolved customer technical issues on a telecom account
- Applied structured troubleshooting before escalation
Cold Caller / Appointment Setter
- Conducted a minimum of 150+ manual dials per day for outbound appointment scheduling
- Used GoHighLevel, LeadPerfection, Heavyset, and Landglide to manage leads and territory
Administrative Intern
- Managed scheduling, file organization, and data entry for a government office
- Prepared official reports and coordinated inter-department correspondence
Key Professional Attributes
Excellent written and verbal English communication proficiency
Reliable, self-motivated, and adaptable to different time zones
Fast learner — quickly adapts to new tools, platforms, and workflows
Calm under call volume, with steady follow-through on every lead
Skills & Tools
Education & Certifications
PHINMA – University of Pangasinan
BS Nursing (1st Year) — documentation, patient communication, and clinical organization skills
Pangasinan National High School
Senior High School — foundational academic and professional communication skills
Bani National High School
Junior High School
Public Speaking & Presentation Skills Workshop
PDRRMO, Lingayen, Pangasinan
Digital Applications in Technical Writing Workshop
PDRRMO, Lingayen, Pangasinan
Volunteerism Forum
PDRRMO, Lingayen, Pangasinan
Ready to Work Together?
I'm actively looking for remote VA opportunities and open to both part-time and full-time arrangements. Reach out and let's discuss how I can support your business!